The Robbins-Gioia Survey (2001)
Robbins-Gioia, LLC, a provider of management consulting services located in Alexandria – Virginia, made a study over the perception by enterprises of their implementation of an E.R.P. (Enterprise Resource Planning) package.
232 survey respondents spanning multiple industries including government, Information Technology, communications, financial, utilities, and healthcare.
A total of 36 % of the companies surveyed had, or were in the process of, implementing an ERP system.
|51 % viewed their ERP implementation as unsuccessful|
|46 % of the participants noted that while their organization had an ERP system in place, or was implementing a system, they did not feel their organization understood how to use the system to improve the way they conduct business.|
|56 % of survey respondents noted their organization has a program management office (PMO) in place, and of these respondents, only 36 % felt their ERP implementation was unsuccessful|
Comments on the Robins-Gioia Survey
Project failure is not defined by objective criteria but by the perception of the respondents. The advantage of a perception is that it naturally integrates multiple aspects. Its obvious disadvantage is that it is inevitably partial: if the respondent has taken an active role in the project it will inevitably embellish the reality, whereas if the project has been “forced down his throat” he might cast a grimmer look at the project outcome.