Do eCommerce companies like Flipkart, Snapdeal, Amazon, and Alibaba use a CRM like Salesforce?
Answer by Ankush Mehrotra:
In one word- Yes!
e-Commerce companies need CRM solutions to handle their customers. As most of these companies have two parties, using their platform simultaneously. One is seller and other is buyer.
ET Marlabs () has implemented salesforce at one of the leading ecommerce platforms.
Where the CMS is helping them manage the operations, Salesforce is providing them a leverage to ease the seller on-boarding task.
This particular use case can be implemented to almost all the ecommerce out there. If you are looking for salesforce implementation, kindly reach out to me at +91–9548444445 or +1–7323594015